At Reroute Dispatch Solutions, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our roadside assistance services or visit our website.
1. Information We Collect
When you request roadside assistance or contact us, we may collect the following information:
- Your name and contact information (phone number, email address)
- Your vehicle location and address at the time of the service request
- Vehicle information (make, model, year) relevant to your service
- Service history and records of assistance provided
- Communications between you and our dispatchers
When you visit our website, we may also collect standard web analytics data such as browser type, pages visited, and time spent on our site.
2. How We Use Your Information
We use the information we collect solely to:
- Dispatch a roadside technician to your location as quickly as possible
- Communicate with you about the status of your service request
- Process payments and maintain billing records
- Improve our services and response times
- Respond to your questions and support requests
- Send service confirmations and follow-up communications
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information only in the following limited circumstances:
- With our technicians: We share your name, location, and service details with the technician dispatched to assist you.
- With service partners: If your job is handled by a partner in our network, they receive only the information necessary to complete your service.
- For legal compliance: We may disclose information if required by law or to protect the safety of our customers and technicians.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorized personnel only.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for up to 3 years. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of any marketing communications
To exercise any of these rights, please contact us at Info@reroutedispatchsolutions.com.
7. Cookies
Our website may use cookies to improve your browsing experience. These are small text files stored on your device. You can disable cookies in your browser settings, though some features of our site may not function properly without them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: (714) 419-1259
- Email: Info@reroutedispatchsolutions.com
- Address: 421 S Brookhurst St STE 354, Anaheim, CA 92804