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Dispatch Training
Program &
Mentorship

Learn professional roadside dispatch from operators with 10+ years of real-world experience. We teach you Towbook, FSL, motor clubs, impounds, insurance, and everything in between — so you can dispatch like a pro from day one.

📍 Towbook 📱 FSL 🚔 Impounds 🏅 Motor Clubs 📋 Insurance 🅿️ PPI 🚨 Accidents 💵 COD

🎓 What You'll Learn

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Towbook MasteryJob entry, impound logs, invoicing, reporting — full system fluency
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FSL OperationsField Service Lightning workflow from job creation to completion
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Motor Club ProtocolsAAA, Agero, Allstate, Urgently — every platform covered
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Impound & PPI DispatchLegal compliance, documentation, police coordination
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Insurance & COD HandlingAuthorization, coverage limits, payment coordination
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Accident & Flip ScenesMulti-unit coordination, police comm, high-pressure dispatch
Program Curriculum
What the Training Covers

Real-world dispatch training built from 10+ years of experience. No fluff — just what you actually need to know to dispatch professionally.

Module 01
📞
Dispatch Fundamentals

The foundation of professional dispatch — call handling, customer communication, urgency management, and how to stay calm under pressure.

Inbound call scripts & protocols
De-escalation techniques
ETA communication standards
Job prioritization
Module 02
💻
Towbook System Training

Complete hands-on training in Towbook — the industry-standard towing & roadside management system used by thousands of operators.

Job creation & dispatch workflow
Impound logging & documentation
Invoicing & payment processing
Reporting & analytics
Module 03
📱
FSL (Field Service Lightning)

Master Salesforce Field Service Lightning — used by large roadside operators and insurance networks for technician management and dispatch.

Work order creation & management
Technician assignment & tracking
Status updates & customer notifications
Integration with insurance platforms
Module 04
🏅
Motor Club Operations

Every major motor club has its own platform, protocols, and requirements. We train you on all of them — so you can accept calls from any club.

AAA dispatch procedures
Agero & Allstate platforms
Urgently & other networks
ETA compliance & SLA management
Module 05
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Impounds, PPI & Accidents

High-stakes dispatch scenarios that require precision, legal knowledge, and fast decision-making. We train you on every type.

Police-initiated impound workflow
PPI legal compliance & documentation
Accident/flip multi-unit coordination
Scene communication protocols
Module 06
💵
Insurance, COD & Billing

Handling money conversations professionally. Insurance authorization, COD collection, billing disputes, and how to protect your operator from chargebacks.

Insurance authorization process
Coverage limits & mileage caps
COD collection best practices
Dispute prevention & documentation
System Training
10+ Years on These Platforms

We don't just know these systems — we've lived in them daily for over a decade. You get real operator experience, not classroom theory.

💻
Towbook

The #1 towing & roadside management platform. Used by independent operators and large fleets alike. We train you to use it like a veteran dispatcher from day one.

Creating and managing dispatch jobs
Impound documentation & lien filing
Driver assignment & GPS tracking
Invoice creation & payment processing
Motor club & insurance integration
Custom reporting & business analytics
📱
FSL — Field Service Lightning

Salesforce's enterprise field service platform used by major insurance companies and large roadside networks. Complex but powerful — we make it simple.

Work order creation & management
Real-time technician dispatch & tracking
Customer notification workflows
Insurance platform integration
SLA compliance & reporting
Mobile app operations for technicians
1-on-1 Mentorship

Learn From Someone
Who's Done It

This isn't a YouTube tutorial or a PDF course. This is direct, hands-on mentorship from a dispatcher with 10+ years of real experience across impounds, motor clubs, insurance, accidents, and COD jobs.

You get real scenarios, real feedback, and a real mentor who will guide you through every situation until you're confident dispatching on your own.

Apply for Mentorship →
👤
1-on-1 SessionsDirect mentorship sessions tailored to your current skill level and goals.
🎯
Real Scenario TrainingPractice on actual dispatch scenarios — impounds, accidents, motor club calls, insurance jobs.
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Live System WalkthroughsWatch over-the-shoulder Towbook and FSL sessions — then practice yourself with guidance.
📞
Call ShadowingListen to real dispatch calls and learn how to handle every type of situation professionally.
📈
Career Path GuidanceWhether you want to dispatch for others or start your own operation — we'll map out your path.
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Ongoing SupportQuestions after training? We're available. You don't get dropped after the program ends.
Who This Is For
Built for Serious People

This program is for people who are serious about building a career or business in roadside dispatch. Not for tire-kickers.

🆕
Complete Beginners

Never dispatched before? No problem. We start from zero and build your skills systematically — call handling, systems, job types, and everything in between.

📈
Dispatchers Leveling Up

Already dispatching but want to handle impounds, accidents, or motor clubs? We fill the gaps in your knowledge and sharpen your skills on real scenarios.

🏢
Operators Building a Team

Running a towing or roadside company and need to train your dispatchers? We train your team on your systems, your SOPs, and your standards.

Start Your
Dispatch Career

Fill out the form below and we'll reach out within 24 hours to discuss the program and find the right track for you.

📋 Apply for the Program

We'll contact you within 24 hours. No spam, ever.

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